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Frequently Asked Questions

Get Answers to Your Most Common Questions

We understand you may have questions about OmniParent and how it can help keep your children safe. Find answers to our most common questions below.
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What is OmniParent?
OmniParent is a family safety app designed for busy parents and caregivers. It combines real-time location tracking, geofencing, emergency communication, and digital safety tools in one easy-to-use platform.

OmniParent is designed for all types of families, but especially:

  • Single parents juggling work and childcare responsibilities
  • Extended family members who provide childcare support
  • Parents who want to build healthy digital habits for their children
  • Any caregiver who wants peace of mind about their child’s safety
OmniParent stands out with our advanced geofencing that alerts you when children don’t arrive at expected locations, one-tap emergency communication, and a genuinely useful free version. Unlike competitors who focus primarily on digital monitoring, we provide comprehensive physical and digital safety tools in one app.
How do I set up OmniParent?

Setting up OmniParent is simple and straightforward:

  • Download the app from the App Store or Google Play
  • Create your parent account
  • Add your children and other trusted caregivers
  • Install the app on your child’s device and link it using the pairing code
  • Set up your safety zones and customize your settings


We’ve designed the process to be quick and simple, even if you’re not tech-savvy. Most parents can complete setup during a short break or while waiting to pick up their kids.

Yes, to use location tracking and safety features, OmniParent needs to be installed on your child’s device. The app requires minimal storage space and is designed to be battery-efficient.
With the Free plan, you can monitor a limited number of devices. The Premium plan allows you to monitor multiple children’s devices under one subscription.

Absolutely! We designed OmniParent specifically with non-technical users in mind. If you can use a map app or social media, you can use OmniParent. The setup process includes clear, step-by-step guidance, and our support team is always available to help if you get stuck.

Many grandparents and extended family members who provide childcare tell us they appreciate how easy the app is to use, even if they don’t consider themselves “tech people.”

How does the geofencing feature work?
Geofencing allows you to create virtual boundaries around important locations like home, school, or a friend’s house. When your child enters or exits these areas, you’ll receive notifications. OmniParent also alerts you if your child doesn’t arrive at an expected location by a certain time.
Absence detection is one of our most valued features. It notifies you when your child doesn’t arrive at an expected location when they should. For example, if your child should arrive at school by 8:30 AM but hasn’t, you’ll receive an alert so you can check in.
OmniParent uses GPS technology similar to what powers map applications. Accuracy may vary depending on the environment and device. For best results, ensure your child’s device has location services enabled.
OmniParent includes safeguards to prevent unauthorized removal. You’ll receive notifications about significant changes in your child’s location availability (ie, if they try to disable it).
We believe in transparency and trust-building. The OmniParent app is visible on your child’s device, and we encourage parents to have open conversations about why they’re using the app and how it helps keep everyone safe.

OmniParent is designed to reduce parental stress, not increase it. Rather than requiring you to constantly check on your child’s whereabouts, the app works quietly in the background and only notifies you when something needs your attention.

Many single parents tell us that OmniParent actually helps them focus better at work or on other responsibilities, knowing they’ll be alerted if their child doesn’t arrive where they’re expected to be.

Is my family's data secure?
We take your privacy seriously. OmniParent uses strong encryption to protect your family’s location data and we design our systems with your family’s data protection as a priority.
Only authorized users that you specifically add to your family network can see your child’s location. You control exactly who has access and what level of information they can see.
Location history is stored based on your subscription plan, with Premium users enjoying longer history retention. This allows you to review your child’s past movements if needed.
Does OmniParent work on both iPhone and Android?
Yes, OmniParent is available for both iOS (iPhone/iPad) and Android devices.
OmniParent is designed to be battery-efficient, running in the background without significantly impacting your child’s device battery life.
Location tracking requires the device to be powered on and have some form of connectivity (either cellular data or Wi-Fi). The app stores the last known location if connectivity is temporarily lost.
OmniParent will continue tracking as long as there’s minimal cellular service. In areas with no service, the app will store the last known location and resume updating when service returns.
What does OmniParent cost?
OmniParent offers a Free plan with essential features like basic location tracking, geofencing, and emergency communication. Our Premium plan ($19.99/month or $199/year) includes advanced features like screen time management, activity monitoring, and enhanced geofencing.

We created OmniParent with affordability in mind, which is why our Free plan offers substantial value—not just a limited demo. Many single parents use our Free version successfully for essential safety monitoring, and only upgrade to Premium if they need advanced features.

There’s no pressure to upgrade, and we’ll never limit critical safety features behind a paywall.

Yes! All new users receive a 7-day trial of Premium features. After the trial period, you can continue with our Free plan or choose to upgrade to Premium.
You can cancel your subscription at any time without long-term commitments. Visit the Account section in the app for cancellation options, or make changes via the “Subscriptions” menu of Google Play or the App Store.
Yes, we offer a 14-day money-back guarantee on Premium subscriptions. If you’re not completely satisfied, contact our support team within 14 days of purchase for a full refund.
Family enjoying quality time together, smiling and waving, with a focus on child safety and connection in modern parenting.
Family enjoying quality time together, smiling and waving, with a focus on child safety and connection in modern parenting.

Still Have Questions?

Contact Our Support Team

Our customer support team is available 7 days a week to help with any questions not answered here.
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Download OmniParent Free

The best way to understand how OmniParent can help your family is to try it yourself. Download today and see the difference peace of mind makes.
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👋 Before You Go — Keep Your Kids Safe with OmniParent

Download the OmniParent app and get real-time alerts, screen-time control, and one-tap emergency calls — all designed for busy families.

📲 Get it on Google Play | 🍏 Download on the App Store

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